6 Responsibilities of the HR department

This article is based on the eBook “Human Resource Management” written by Manmohan Joshi.

HR management is concerned with the people who work for an organization, and with their activities and relationships within that organization.
Its primary function is two-fold:

• to bring together all the employees of an organization, without whose joint efforts the organization could not prosper;

• to develop and encourage their united interest in the success of the organization.

This is not an easy task. An organization has a number of individuals who have a wide variety of differing characters, attitudes, needs and opinions. The larger the organization, the greater is the task of developing unity and harmony. In order to achieve this aim, the HR department undertakes the following wide-ranging activities. Depending on the size of the organization, these activities may be handled by separate sections.

Employment section

This section is responsible for maintaining adequate supply of manpower. It keeps in contact with each employee during all the phases of their employment – recruitment, induction, training and development, transfers, promotions, retirement. It is also responsible for maintaining relevant records pertaining to all the employees.

Promotion section

This section is usually a part of the employment section, and is responsible for evaluating the suitability of employees for promotion. It makes recommendations for promotion, which are then forwarded to higher level for necessary action.

Training, education and development section

This section has the following responsibilities:

• It must arrange training of all newcomers within the organization in order to ensure that they perform their jobs effectively.

• It is responsible for ensuring that activities related to further training, education and development are continued on a regular basis. It must arrange internal workshops, external programmes, distance/online learning programmes, etc.

Medical section

This section is responsible for ensuring healthcare for employees. It may be done through in-house medical practitioner or external medical centres. However, basic first-aid services should be made available within the organization so that immediate treatment can be provided in case of minor injury or accident. Periodic general medical examination may also be organized. If an organization provides good healthcare facilities to its employees, it will be able to ensure that not many “man hours” are lost.

Staff welfare

This section is usually divided in two parts:

• Safety division: The aim of this division is to locate areas of danger, and to eliminate them by adopting efficient safety measures and practices. Large organizations usually employ safety officers to look after this function.

• Employee services division: This division is concerned with a wide range of activities such as cafeteria, recreational facilities, holiday programmes, legal facilities, etc. The scope of this function depends on the size and finances of an organization.

Industrial relations section

This section is concerned with setting up and maintaining procedures for joint consultation with employees, methods for settling grievances at the shop-floor, etc.
If you would like to learn more about the art of HR and how to recruit the right people for the job, feel free to contact us.

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