10Oct

Customer Experience Agent

About Us:
We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade market.

About the Role:
You will be responsible of interacting with clients, receiving feedback and handling any complaints.

What You’ll Do:

  • Managing incoming calls and customer service inquiries
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Who you are:

  • You have Strong phone contact handling skills and active listening.
  • You have Very good communication and interpersonal abilities
  • You have Customer orientation and ability to adapt/respond to different types of characters

What We Need:

  • Bachelor Degree in business administration or relevant field
  • 1 to 3 years of Proven customer support/experience
  • Familiarity with CRM systems and practices
  • Ability to multi-task, prioritize, and manage time effectively
10Oct

Senior Account Manager

About Us:
We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade

About the role: 

We are looking for a skilled Senior Account Manager to maintain solid relationships with our key partners and ensure that our partners are satisfied with the services provided and identifying new business opportunities.

What you will Do.. 

 ·    Develop trust relationships with a portfolio of major clients

·    Acquire a thorough understanding of key customer needs and requirements

·    Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

·   Serve as the link of communication between key customers and internal teams

·   Play an integral part in generating new sales that will turn into long-lasting relationships

·   Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

 Who you are..

·  You are well organized and diligent in following through

·   You are tactful and creatively persistent

·   You are a team player and collaborative

·   Your ability to build rapport with key clients is superb

·   You have the ability to handle multiple client accounts.

What you Need..

  • Bachelor’s degree in business administration, finance, sales, or related field.
  • 3 to 5 Proven experience in account management.
  • Proficient in all Microsoft Office applications as well as CRM software.
27Sep

Customer service& Chat support

We are currently hiring Customer service& Chat support

Salary : 4000 basic + benefits as per the law .
Other benefits: Air ticket + annual appraisal

Location : Dubai
Working hours : 8 hours + 1 hour break

Requirements:
– experience at least 1 to 2 years in call center industry
– Excellent English
– experience in Chat or social media not less than 1 year.
– Males or females
– Arabic speaker
– All people should b located in UAE only

Please send me your cv to :
Magdy.ahmed@teleperformance.com and mention (Chat ) in the subject.

Any cvs without subject will not be considered

22Sep

Call Center Agent

Al-Ahly Medical Company is seeking to hire Call Center Agent:
-Bachelor degree of any discipline.
-1-2 years of experience.
-Excellent communication and selling skills.
-Female is preferred.
-Location: Giza.
-Rotational shifts.

If you are interested kindly send your updated CV to
recruitment@ahlymedical.com
Kindly mention the job title in the email subject, emails without subject would be neglected